Order Processing
Orders are typically processed within 2–3 business days, excluding weekends and holidays. Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Shipping
Shipping rates and estimated delivery times are calculated at checkout. Delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside of our control.
Please review your shipping address carefully before submitting your order. ROJOCO™ is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided at checkout.
Damaged or Incorrect Orders
We want your ROJOCO™ order to arrive in excellent condition. If your product arrives damaged, leaking, defective, or you receive the wrong item, please contact us at hello@shoprojoco.com within 7 days of delivery.
Please include your order number and photographs of the product and packaging so we can review the issue. After reviewing your request, we will contact you regarding the appropriate resolution, which may include a replacement or refund.
Returns
For health, hygiene, and product-integrity reasons, opened or used hair-care products cannot be returned.
Unopened and unused products in their original condition and packaging may be eligible for return within 30 days of delivery. Please contact hello@shoprojoco.com before returning any product to receive return instructions.
Unless the return is due to an error by ROJOCO™ or a damaged or defective product, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Refunds
Once an eligible return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at hello@shoprojoco.com. We cannot guarantee changes or cancellations once an order has entered processing or has shipped.
Questions?
For questions regarding shipping, returns, damaged products, or your order, contact us at: