Shipping policy
ROJOCO SHIPPING POLICY
Thank you for shopping with ROJOCO. ROJOCO is operated by JMN Services, LLC d/b/a ROJOCO. This Shipping Policy explains our order processing, shipping, delivery, and related procedures.
Order Processing
Orders are generally processed within 2–3 business days after payment is successfully received. Business days are Monday through Friday, excluding federal holidays.
During product launches, promotions, holidays, or periods of high order volume, processing may take longer. We appreciate your patience.
Shipping Rates and Delivery
Shipping charges and available shipping options will be calculated and displayed at checkout.
Estimated delivery times shown at checkout begin after the order has been processed and are estimates only. Once a package has been transferred to the shipping carrier, delivery times may be affected by circumstances outside our control.
Order Tracking
When tracking is available, customers will receive a shipping confirmation containing tracking information after the order has been shipped. Please allow time for the carrier's tracking system to update.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If you discover an error in your shipping address, contact us as soon as possible at hello@shoprojoco.com.
We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Lost, Stolen, or Delayed Packages
If tracking shows that your package is delayed or lost in transit, please contact us at hello@shoprojoco.com so we can assist you in reviewing the shipment with the carrier.
ROJOCO is not responsible for packages that are stolen after confirmed delivery or for delivery problems resulting from an incorrect or incomplete address provided by the customer, except as otherwise required by applicable law.
Damaged or Leaking Shipments
If your order arrives damaged, leaking, or otherwise defective, please contact us at hello@shoprojoco.com within 7 days of delivery and include your order number and photographs of the product and packaging. Please refer to our Return and Refund Policy for additional information.
Shipping Destinations
ROJOCO currently ships within the United States. We do not currently offer international shipping.
Contact Us
Questions regarding shipping may be directed to:
ROJOCO
JMN Services, LLC d/b/a ROJOCO
Email: hello@shoprojoco.com
Business Address: 3382 Michelson Drive, Suite 146, Irvine, CA 92612