Refund policy

RETURN AND REFUND POLICY

We want you to be satisfied with your ROJOCO™ purchase. ROJOCO is a DBA of JMN Services, LLC. Please review our return and refund policy below.

Returns

For health, hygiene, and product-integrity reasons, opened or used hair-care products cannot be returned.

Unopened and unused products in their original condition and packaging may be eligible for return within 30 days of delivery. To request a return, please contact us at hello@shoprojoco.com before sending any product back. Returns sent without prior authorization may not be accepted.

Unless the return is due to an error by ROJOCO™ or a damaged or defective product, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, leaking, defective, or you receive the incorrect item, please contact us at hello@shoprojoco.com within 7 days of delivery.

Please include your order number and photographs of the product and packaging so that we can evaluate the issue. If the claim is approved, we will arrange an appropriate replacement or refund.

Refunds

Once an eligible return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Order Cancellations and Changes
Cancellation requests may be submitted within 24 hours of placing an order. If you need to cancel or modify an order, please contact hello@shoprojoco.com as soon as possible.

Requests submitted after the 24-hour cancellation period may not be accommodated, particularly if the order has entered processing or has shipped.

Non-Returnable Items

Opened or used hair-care products, products with broken or removed seals, and products that are not in their original condition or packaging are not eligible for return, except where required by applicable law.

For health, hygiene, and product-integrity reasons, we cannot accept returns of products that have been opened, used, altered, or tampered with.

Contact Us

For questions regarding returns, refunds, damaged products, or order issues, please contact:

ROJOCO
JMN Services, LLC d/b/a ROJOCO
Email: hello@shoprojoco.com
Business Address: 3382 Michelson Drive, Suite 146, Irvine, CA 92612